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AI Agents improves work efficiency

Industries

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Copilot Outlook

Automate Emails and Customer Responses

  • Automate Email Prioritization

  • Create a product or service Quality Complaint Response

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ChatGPT for Customer Service

Industry-specific prompt engineering techniques generate polite, professional responses and provide appropriate solutions for each situation.

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Flowrite - Write Professional Emails

Using AI to send emails in the drafting tool: Notifications to customers, invitation letters to partners and project process reports.

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Create trend charts to visualize patterns, analyze individual customer cases for insights, and interpret real-world data to uncover opportunities, solve problems, and guide smarter decisions across industries and contexts.

Intelligent Data Analysis

Turn data into gold

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ChatGPT + Code Interpreter

Use AI to build online dashboards, support performance management, and make decisions based on real data.

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Slack AI streamlines approval workflows by automating requests, routing decisions, sending reminders, and tracking outcomes—all within your team’s workspace.

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POE 

Chat with multiple AI models, compare results, and create custom bots for learning, work, or entertainment.

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Bedrock

AI Gateway on AWS, where you can choose from multiple AI models and build applications without having to handle model training or deployment yourself.

Professional Presentation

Impressive Slides in Minutes

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Gamma.app

Automatically create professional and consistent slideshows in presentations.

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Powerpoint Copilot

Create presentations directly from Word documents, exploiting automatic design and layout features to save time. At the same time, learn how to insert charts from Excel into slides, ensuring reports are both intuitive and professional, serving well the presentation needs at work.

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Notion AI

Create presentations directly from Word documents, exploiting automatic design and layout features to save time. At the same time, learn how to insert charts from Excel into slides, ensuring reports are both intuitive and professional, serving well the presentation needs at work.

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Zapier + AI Integration

Set up an automatic process to connect email → Excel → Slack, and promptly warn of system failures. In addition, build a workflow to handle customer complaints with the following steps: receiving, classifying, and transferring to the responsible department.

Workflow Automation

Intelligent Workflow

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N8N: Invoice Processing Automation

Generate invoices from order data, send them via email, and log them in accounting system—no manual entry needed

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N8N:HR Onboarding Workflow

Automatically create accounts, send welcome emails, and assign training materials when a new employee joins. Smooths out the onboarding process.

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IT Incident Alerts Monitor system logs or uptime services and send instant alerts to Slack or email when issues arise. Ideal for fast troubleshooting

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N8N Social Media Content Scheduler

Plan and publish posts across platforms like Twitter, LinkedIn, and Instagram using a single workflow. Keeps brand active without daily effort

BUILD AI AGENTS

Specialized AI Agents 

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Front-end & Back-end Architecture Design

  • Front-end: ReactJS for complex web apps, Streamlit for fast prototyping for data teams, PowerApps when deep integration with the Microsoft ecosystem is needed.

  • Backend: Python FastAPI for easy deployment, Node.js for real-time support, Azure Functions for cost-effective serverless direction.

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AI Model

  • GPT-4: Customer Care, Natural Language Processing

  • Claude: stands out for its ability to parse long documents and technical support logic.

  • LLaMA is open source, cost-effective and highly customizable.

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NLP Specialized Algorithms

  • Language Processing to handle customer feedback and analyze social media reactions

  • RAG supports searching in technical documentation and answering questions from the knowledge base

  • Decision Trees help route technical issues and automate approval processes.

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AI Agents Workshop

  • The workshop focuses on designing AI Agents for each function: AI Assistant for Technical Director (reporting, warning, analyzing operations)

  • AI Chatbot for Customer Service Manager (automatic response...),

  • AI Data Analyst for Analysis Staff (reporting, abnormal warning, forecasting, ...).

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©2025 by Dr. Thinh Duong

Ho Chi Minh City, Vietnam

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